Author: Biz India

Book Review: Achieving Excellence through Customer Service, 13th edition

Author: John Tschohl Publisher:  Best Sellers Publishing – 355 pages (published in 2019) Book Review by: Sonu Chandiram This is an extensive book on how customer service excellence can be attained, providing a broad discussion of the elements necessary to reach that pinnacle. This highly useful book is also unique for its being intensive, taking deep dives into how exactly each of these elements can be realized.  Below is a broad overview of the contents of this labor of love: Exceptional Service: The Secret Weapon: Make Money with Customer Service World Class Service Role Models: Modeling the Best In the Beginning...

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Book Review: Cashing In – Make More Money, Get a Promotion, Love Your Job

Author: John Tschohl Publisher:  Best Sellers Publishing – 187 pages (published in 1995, revised in 2010) Book Review by: Sonu Chandiram “I only wish I could get all 435 members of Congress to read this book and take it to heart,” writes Jim Romstad, former Member of Congress, in his Foreword to this book. In the Acknowledgments section of this book as well, John thanks his mother: “My mom Agnes Tschohl, who died at age 102, was more responsible for my success than anyone else. My father died when I was seven years old, and my mother raised me...

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Vitamin D Deficiency May Be Tied To a Higher Risk of Severe Coronavirus Infection

By Gabby Landsverk – Business Insider May 11, 2020 – If you’re looking for ways to protect yourself against the coronavirus, new research suggests that getting plenty of vitamin D might help. Two new studies linked vitamin D deficiency with coronavirus risks, suggesting that not having enough of the nutrient could mean people are more likely to experience serious complications if they are infected. Image credit: Crystal Cox – Business Insider A lack of vitamin D could lead to immune-system complications, worsening the virus if you do get sick, one study found. In a preprint of a study published on...

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Book Review: Moving Up-A Step-by Step Guide to Creating Your Success, 1st edition

Author: John Tschohl Publisher:  Best Sellers Publishing – 127 pages (published in 2013) Book Review by: Sonu Chandiram This book has been written for those “who are tired of being in the middle, and want to move ahead in their career journey,” as John Schohl describes the basic purpose of this book. In just a few words, Vernon Hill II, founder and chairman of Metro Bank London, and author of Fans, Not Customers, urges readers in his Foreword to this book: “Use John’s ideas and expertise to create the next great brand.” In the Acknowledgment to this book, John...

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Coronavirus Metrics Expert Projects 137,000+ U.S. Deaths by August 04

By Grace Segers – CBS News WASHINGTON, Sunday, May 10, 2020 – One of the leading models for measuring the impact of the coronavirus is now projecting a total of 137,184 cumulative COVID-19 deaths in the U.S. through the beginning of August, an increase of roughly 2,700 deaths from its previous forecast on May 4. Dr. Christopher Murray, the director of the Institute for Health Metrics and Evaluation at the University of Washington, predicted the number of cases to particularly increase in areas where people become more mobile. “What’s driving the change is, simply put, the rise in mobility, and that’s the key driver,” Dr. Murray said on Face the Nation, today, hosted by Margaret Brennan. Dr. Murray said: “We’re seeing in some states, you know, a 20-percentage-point increase in just 10 days in mobility. And that will translate into more human contact, more transmission.” Murray said states which have “big increases in mobility” may see a significant uptick in cases in the coming weeks. The top five states with increased mobility are Montana, North Dakota, South Dakota, Minnesota and Georgia, Murray said. “We’re seeing just explosive increases in mobility in a number of states that we expect will translate into more cases and deaths in 10 days from now,” Murray said. Murray said there was a decrease in projected cases coming from New York, New Jersey and Michigan,...

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