Book Review: Achieving Excellence through Customer Service, 13th edition
Author: John Tschohl Publisher: Best Sellers Publishing – 355 pages (published in 2019) Book Review by: Sonu Chandiram This is an extensive book on how customer service excellence can be attained, providing a broad discussion of the elements necessary to reach that pinnacle. This highly useful book is also unique for its being intensive, taking deep dives into how exactly each of these elements can be realized. Below is a broad overview of the contents of this labor of love: Exceptional Service: The Secret Weapon: Make Money with Customer Service World Class Service Role Models: Modeling the Best In the Beginning...
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